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MalcolmClarke-6
New Contributor
New Contributor

Pre paid mobile plan

I want to use the epic value plan on my prepaid phone but when I tried to recharge it would not allow me to. What do I need to do?
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z_hook
Moderator
Moderator

Re: Pre paid mobile plan

Hey @MalcolmClarke-6,


Thanks raising this with us.


You will need to change your Prepaid plan to the Epic Value plan to be able to recharge.


Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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