Hey @ozeannie, this feature was removed from the old prepaid plans in February I'm afraid. You should of received an SMS in Jan to advise of this.
The changes have been made in preparation for migration to our new mobile system.
@ozeannie, we'd sent out the following SMS:
Hi, your Every Now & Then plan is changing. Currently you receive MyTime Mins with $30+ recharges giving you calls to 5 selected Optus numbers. From 24/1/18, this will change to include any Optus mobile or fixed number. If you have any numbers in your top 5 that are no longer with Optus, calls to these will be charged from your MyCredit. You have the right to cancel within 42 days of this notice. Go to optus.com.au/prepaidnotification for info.
We were offering refunds to customers who were looking to cancel in response to the above communication. Customers are only elegible for the refund if they're cancelling within 42 days of receiving the SMS message.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
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OK thanks for that. So I had 5 optus numbers but now it's all optus numbers, so that's fine
Ah, no trouble at all!
If something else comes up, give us a shout
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button
