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View your usage, get billing support and much more with the My Optus app, download it here
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New Contributor
New Contributor

Pre paid Sim!

Moved overseas, went to Optus shop to cancel mobile, and was talked into moving onto a month by month pre paid sim, to get the move sorted with phone use!
Have just received massive bill? Shouldn’t be the case!
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Moderator
Moderator

Re: Pre paid Sim!

Hi @leefwood,

Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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