I have placed request to change my plan from postpaid to prepaid. Customer service mate assured there won't be any interruption on service.. My service is down from last 5 hours and I'm kind of helpless and handicapped.. Thanks to Optus..
So sorry to hear about this! Changing from postpaid to prepaid usually shouldn't disrupt your service for that long. If you can send through your account details to us through a private message, we're happy to take a look into it to get a better understanding of what's happened. We'll need your full name, DOB and mobile number. Thanks