When signing up for my new service with Optus I have been told by the sales rep that I dont need to pay upfront full Mobile Phone Fee (I can still pay the 8% which includes optus credit) upgrading fee while chosing my new plan after 6 months into my contract. He did specifically mention that Optus credit still applies even if I do the early upgrade. And now when I am trying to Upgrade I have been delaying by the Optus team members till to-date. Its been nearly a month now and I still cant see any solution. Eventalked to the retention team and the guy told me that I should be recieving the call from them but haven't heard anything from them either.
Luckily I have the written chat in which he said all this.
Any sugesstion guys?
Its been nearly a month now and nothing has happened. The sales team, The retention team and customer service team all being playing up with their customer.Looks like no one is interested in providing a solution to that problem.
Hey @Abbaciys, I apologise for the delayed response. We've just replied back to your PM. We'll continue chatting with you there 🙂
We've just replied back to your most recent PM @Abbaciys, we'll chat with you there.