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Occasional Contributor
Occasional Contributor

PostPaid Service

When signing up for my new service with Optus I have been told by the sales rep that I dont need to pay upfront full Mobile Phone Fee (I can still pay the 8% which includes optus credit) upgrading fee while chosing my new plan after 6 months into my contract. He did specifically mention that Optus credit still applies even if I do the early upgrade. And now when I am trying to Upgrade I have been delaying by the Optus team members till to-date. Its been nearly a month now and I still cant see any solution. Eventalked to the retention team and the guy told me that I should be recieving the call from them but haven't heard anything from them either.

Luckily I have the written chat in which he said all this.

 

Any sugesstion guys?

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Moderator
Moderator

Re: PostPaid Service

Hi @Abbaciys, so  sorry for the delayed response. Could you please PM us Here your account and ID details  so that we can look into this? 


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Occasional Contributor
Occasional Contributor

Re: PostPaid Service

Its been nearly a month now and nothing has happened. The sales team, The retention team and customer service team all being playing up with their customer.Looks like no one is interested in providing a solution to that problem.

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Blog Author

Re: PostPaid Service

Hey @Abbaciys, I apologise for the delayed response. We've just replied back to your PM. We'll continue chatting with you there 🙂 

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Re: PostPaid Service

We've just replied back to your most recent PM @Abbaciys, we'll chat with you there. 

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