Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
When signing up for my new service with Optus I have been told by the sales rep that I dont need to pay upfront full Mobile Phone Fee (I can still pay the 8% which includes optus credit) upgrading fee while chosing my new plan after 6 months into my contract. He did specifically mention that Optus credit still applies even if I do the early upgrade. And now when I am trying to Upgrade I have been delaying by the Optus team members till to-date. Its been nearly a month now and I still cant see any solution. Eventalked to the retention team and the guy told me that I should be recieving the call from them but haven't heard anything from them either.
Luckily I have the written chat in which he said all this.
Any sugesstion guys?
Its been nearly a month now and nothing has happened. The sales team, The retention team and customer service team all being playing up with their customer.Looks like no one is interested in providing a solution to that problem.
Hey @Abbaciys, I apologise for the delayed response. We've just replied back to your PM. We'll continue chatting with you there 🙂
We've just replied back to your most recent PM @Abbaciys, we'll chat with you there.