I just wanna let you guys know the awesome customer service i have ever received from Optus in a long long time. Basically there was some issue with my phone plan, and also with the change of the ownership. I went into 3 stores in my city and non of them are able to solve the problem. weeks later i rang up the sales team and ask them about the issue I've been having lately, a guy name Angelo from the sales department picked up the phone and he was very patient with me and he is the only person that I have ever talked to that would actually listen to what the customer wants and trying to solve their problem as the best he can. I really enjoyed the phone call and while he was solving the problem he introduced me to the new phone plans about the iPhones that Optus is having atm. And the opinions that he has on different brand of phones. Also he was very very polite as well, he made sure he talks to me while he has to wait for the process to be finished, and he ended up solving the problem! Overall is was a reallly fun chat and an efficiency process, I would definiely put Optus at first on my next phone purchase. The guy really did his job right. And most importantly. He knows what he's doing, and HE DOES IT RIGHT!
Hey SamLL - thank you for taking the time to leave your feedback about the experience you've had with Angelo. It's really great to hear that he went above and beyond to help you out, be polite and listen to your query. I'll make sure to pass this on to his team leader.
Good to see such positive feedback. I have a similar story. I been with Optus since my very first mobile phone back in 1990 or thereabouts. Just the other day I bought a new fone, and because my old nokia that was 20 years old, the simcard was way too big, so I ring to get a NANO sim to fit my new MotoG7 using the same 30 year old number. Well all efforts to get the new simcard posted to me were dashed because they no longer post "replacement" simcards they said. So I said at my 4th attempt... "Well its a sad day, after 30 years I have to ditch optus because they cant get a simcard to me in the mail" and said goodbye to them. This person then told me to wait, and later said they will post it... and 3 days later I had my new sim. This was my first good experience with Optus. The next was when I could not get it to activate because of some glitch which again required me to go to an Optus shop, which I was not prepared to do ( I live 66kms from the shop), so I kept ringing 3 more time and after a few failures finally I get a guy called Arlo at a call centre in Philippines. He was an awesome chap. Cheerful, polite, well spoken, and most of all... very smart. Why so smart? Because he was able to do what all the others could not do... a simple activation of a "replacement" simcard. Yes, I had to do a security check which was rather strenuous for an old guy like me, but at least it saved me $50 in fuel to go to the store. So there is hope for Optus when they can employ wonderful Filipinos like Arlo who are smart enough, and not lazy to go the extra mile for the good of their clients. I would like to say thanks again to this Arlo guy and recommend his services in the highest. Well done my friend... you deserve a raise in salary 🙂
Hey there Mike,
Thanks so much for taking the time to leave feedback about your experience.
It should have been resolved on the first, second and third attempt so I'm glad you persisted and ended up being looked after by Arlo.
We'll track him down and share this feedback with his manager.