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COVID-19 impact to Yes Crowd & Contact Centres info here
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Re: Porting

If anyone else is having trouble porting at the moment (my service switch from virgin to Optus has been pending since Monday), I have just been told the following by the online messaging service: the porting department “are closed from March 18 onwards .Their estimated normal operation is 14/04/2020. You can message us back by Monday 16/04/2020, since that is the normal operaiton of that porting department.” Looks like they MAY be back after the weekend however not 100%.
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Re: Porting

If you currently have an active working service with another provider, we cannot escalate your enquiry at this stage.

We're prioritising those who have no working service whatsoever. 

  • you can’t make or receive calls,
  • you don’t have a working internet connection or are concerned about being disconnected,
  • you are experiencing financial hardship, ID theft or are reporting illegal activity related to your service, such as incorrect porting, or
  • you need help due to a medical condition.

If you're without any form of mobile  service, please contact the team on Social Media. Message us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:

· No Broadband connectivity (no access to the internet) 

· No Mobile connectivity (can't make or receive calls) 

 

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Re: Porting

Hi Dan, my virgin number was disconnected my Optus during the incomplete porting process. It’s very hard to feel prioritized when you’re disconnected by Optus after over 3 hours on hold.
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Re: Porting

I completely get it. 


We just can't access accounts from our side. If you do have a Facebook or Twitter account, they will help you.


You're welcome to advise them that I've sent you through. 

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