If you currently have an active working service with another provider, we cannot escalate your enquiry at this stage.
We're prioritising those who have no working service whatsoever.
If you're without any form of mobile service, please contact the team on Social Media. Message us on Social Media, either Facebook or Twitter. They do have a point of escalation for the following urgent enquiries:
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
I completely get it.
We just can't access accounts from our side. If you do have a Facebook or Twitter account, they will help you.
You're welcome to advise them that I've sent you through.