Porting

[Huey61]

Only last night went on chat to activate sim. Was told 48 hours to port from Virgin to Optus. Let’s see how this goes!

[Dan_C · Accepted solution]

@Huey61, 

24-48 hours isn't the usual time-frame. We'll usually quote an activation time-frame of fifteen minutes - four hours (max). That's from the time in which we'd submitted the port-in request. 

Now, there's a backlog of orders due to the popularity of the new targeted Virgin mobile customer plans. We've added more backend resources to support the demand, so hopefully it will be smooth sailing moving forward!

[Huey61]

Thanks Dan. Optus did great. All services now ported!

[Dan_C]

Ah, awesome:) 

Thanks for the update @Huey61

If any other questions come up, let us know! Have a great evening. 

[Buds123]

Hey Dan, I'm on day 8 without mobile service. Requested activation last Thursday night. Why is Hueys activated and mine is not? 

[Buds123]

You must be 1 lucky bloke. Activated without hassle. I'm on my 8th day and not yet activated. Chatted of time, called and kicked all over the place, submitted complaint with TIO and still nothing! 

Dan can you explain what's going on?

[kth137]

Same issue with me. 15 days now, still not ported!

[Dan_C]

@kth137, can you send us a private message with your details → http://yesopt.us/pmdan? 

I need your full name, DOB and mobile number. We'll go in and confirm what actions needs to be taken. 

I'll get back to you as soon as I can. 

[Se1]

I also got the same problem with Optus from this Saturday. Seems Optus's porting systems get frequent outages? God help to whoever wants to switch to Optus. 

[Se1]

My bad luck didn't see these issues before deciding to port my number to Optus. People need to be beware switching to Optus.