24-48 hours isn't the usual time-frame. We'll usually quote an activation time-frame of fifteen minutes - four hours (max). That's from the time in which we'd submitted the port-in request.
Now, there's a backlog of orders due to the popularity of the new targeted Virgin mobile customer plans. We've added more backend resources to support the demand, so hopefully it will be smooth sailing moving forward!
Thanks for the update @Huey61
If any other questions come up, let us know! Have a great evening.
You must be 1 lucky bloke. Activated without hassle. I'm on my 8th day and not yet activated. Chatted of time, called and kicked all over the place, submitted complaint with TIO and still nothing!
Dan can you explain what's going on?
I need your full name, DOB and mobile number. We'll go in and confirm what actions needs to be taken.
I'll get back to you as soon as I can.
I also got the same problem with Optus from this Saturday. Seems Optus's porting systems get frequent outages? God help to whoever wants to switch to Optus.