The team on Yes Crowd want to ensure that your move to Optus goes off without a hitch.
Here’s what you need to know:
To port your number, you’ll need to provide us with a matching account name and date of birth. In this porting scenario, typically we don’t require your account number, but in some instances, it may be requested.
For us to be able to port your number across to Optus, you must be the authorised account holder with your existing mobile provider. The details provided must match with the information you’ve supplied us with.
The name and date of birth on your existing account must match with the information you’ve given us with.
You’ll also need to provide us with the correct account number. Make sure you’ve triple checked your account number. The slightest error can result in us being unable to process your order (you can find your account number on your bill).
There are a number of Network providers that supply their service via the Optus Network.
To succesfully transfer your number across to Optus, you'll need to provide us with the correct account name, date of birth and account number.
We’ll request a unique port authorisation reference number from your existing provider. We’ll then submit this number along with the account details you’ve provided us with.
During the porting process, your number will remain active with your existing provider. Porting time-frames can vary from provider to provider.
Listed below are the porting times / days, between providers. It can take 15 min to 4 hours for a port to complete during these times:
Mon–Fri: 8am–8pm AEST
Saturdays: 10am–6pm AEST
We’re unable to port numbers on Sundays or national public holidays.
A number port may reject which will cause delays. This may happen for several reasons. The most common reasons are:
If you’re unsure, it’s best to reach out to your existing provider to confirm that the information they have on record is accurate.
What if I’ve ordered online, when will my number be transferred?
If you’ve placed an online order, we won’t initiate the port until you’ve signed off on your delivery. There can be a delay of one day. Your service will not be disconnected during this time. As soon as we receive confirmation that you’ve received your SIM & or handset, the porting process will begin within 24 hours.
What if I’ve received my SIM & or handset and I’m still active with my old provider?
Contact our Sales Support team on Live Chat. We’ll be able to confirm the status of your port-in.
Remember It can take up to 24 hours for the port to go through.
For ease of navigation, select Personal → Mobile → Track your order.
We’ll then be able to confirm the status of your port-in.
What if I’ve lost service with my existing provider and my Optus SIM isn’t yet active?