Hey @Jazzgirl - not great to hear if you've had some delays with your port-in. In some cases, if account info isn't an exact match on each end, the port may be rejected.
If you're still waiting, can you please send me a private message with the following info:
Are you the primary account holder: Y/N
Date of birth:
We'll follow up with our Porting team for you once we have that.