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Porting time

It has been over 24 hours and my number still has not been ported . It is being ported from Kogan mobile prepaid. Why would it take this long ? 

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Re: Porting time

Hey @Jazzgirl - not great to hear if you've had some delays with your port-in. In some cases, if account info isn't an exact match on each end, the port may be rejected.

 

If you're still waiting, can you please send me a private message with the following info:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Service number:

 

We'll follow up with our Porting team for you once we have that.


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