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Hey @Jazzgirl - not great to hear if you've had some delays with your port-in. In some cases, if account info isn't an exact match on each end, the port may be rejected.
If you're still waiting, can you please send me a private message with the following info:
Are you the primary account holder: Y/N
Full name:
Date of birth:
Service number:
We'll follow up with our Porting team for you once we have that.
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