Porting number from Virgin

[Pacoluca]

Please help, I am having porting issues.

I signed up with Optus and was given a new sim card.

Cid code was provided at sign up and i was told all was in order.

I was told that once my old service disconnects I can simply switch the sim over and Optus service would be ready.

My old service with Virgin has already been disconnected for more than 48hours and my Optus service is still pending.

I can't call or receive calls. I don't have internet access on my phone. I am without a phone service while Optus connects me.
This is really frustrating as who can live without their mobile these days. I rely on my mobile and it's dangerous when I go out and if something happens I can't call anyone.

Any assistance would be appreciated.

[Toomey]

Sorry to hear of the issues with your new Optus service. We'll need to follow up with our Mobile Porting Support team to advise what's causing the delay. Please jump into Live Chat so we can verify your details and follow up right away.

[Pacoluca]

Hi Toomey

Thanks for your reply but I have chatted online 3 times, called twice and been in store once.

All consultants are giving me different timeframes so I don't know what to do.

[Toomey]

Ah ok, that's not good to hear. Shoot me a private message with your number, name and DOB. I'll check it out and get back to you as soon as I can. 

[Pacoluca]

Private msg sent. Thanks for your help.