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New Contributor will106
New Contributor

Re: Porting number from Virgin

i got 2 numbers transferred from Virgin last Friday..

1 is connected on Wednesday which takes ~5days...

the other one is still pending...

and the worst thing is it disconnected from Virgin and waiting to be connected with Optus...

 

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Online Community Manager
Online Community Manager

Re: Porting to Optus & Phone Support Problems

@notalone, would you like us to take a look?

 

You're more than welcome to send us a PM with your order details. 

 

Are you the primary account holder: Y/N

Full name:

DOB:

Mobile number: 

 

http://yesopt.us/pmdan

 

 

 

 

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Online Community Manager
Online Community Manager

Re: Porting number from Virgin

Can you send your details through @will106

 

We've been able to action a couple of from our end. We'll see if there's anything we can do for you. I do have a form that I've been filling out throughout the day. 


Are you the primary account holder: Y/N

Your full name:

DOB:

Mobile number:

 

http://yesopt.us/pmdan

 

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New Contributor Gabmax13
New Contributor

Re: Port Virgin Mobile Number to Optus

48 hours later & still waiting for porting & sim activation. Have had numerous chats & phone conversation with their “voice” team. Jae promised to call me today & not surprising that no one else has called me. The first sim that was sent to me had an issue & was “sim locked” so they asked me to pick a new sim from an Optus store yesterday which i did & went onto chat with optus & i demanded to speak to someone instead. Spoke to Ronan & then was transferred to a Jae who said service activation would take 24 hours. It has been more than that & still no service. I regret moving to Optus & would demand that they just forget about the whole sale. Virgin was awesome & you always get to speak with someone over the phone. Very disappointed. 

Occasional Contributor Sidrak
Occasional Contributor

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hello,

 

My experience:

1) I started my port from Virgin to Optus on 31 May

2) I placed order on chat and gave them right address but for some reason they forgot to put in unit number in address, so the sim didnt get delivered on 4 Jun. (I have chat history)

3) i asked then to correct the order on 4 Jun. They disconnected my service on 4th Jun.

4) i have been talking everyday with them (chat and call). everyone keeps telling me that they have activated my sim and it will be activated with in 15 mins to 4 hrs.

5) 5/6 different ppl have activated my sim.

6) even as i write this still no service. and i was chatting with someone she said she has activated my sim again and then i asked her to raise a complaint for me then she told me oh if you chatted in working hours your sim would have been activated. Actually I was chatting with them during working hours but they didnt do anything.

 

I really want then to activate my number to i can port out of optus without paying anything. I will never use optus after this experience

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New Contributor Zipman
New Contributor

Re: Porting number from Virgin

Just spent 90 minutes in chat. Nothing yet. Did activation on Wednesday morning, it's now Friday night, 10:57 and still no service. The waiting continues...

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Moderator Shauna
Moderator

Re: Port Virgin Mobile Number to Optus

Hey @Gabmax13 - We've had a volume of similar enquiries come through. 
We can look into this further for you,

can you please PM me with your →

 

Mobile number

Full Name

DOB

Virgin account number

 

We'll also need you to confirm that you're the account holder. 

Apologies for the on-going experience. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor Ren12a
Occasional Contributor

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

I still haven’t had any resolution either - I’m thinking I’m going to need to cancel my new contract with optus and switch to Telstra. 

 

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Moderator Shauna
Moderator

Re: Porting number from Virgin

Hey @Zipman - happy to take a look.
Are you able to follow the instructions above and send us a PM, filling out the following form →

 

Are you the primary account holder: Y/N

Your full name:

DOB:

Mobile number:

 

Cheers!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Moderator Shauna
Moderator

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hey @Ren12a  - Dan is currently handling this and has escalated this further. Once he has an update, he'll be in touch. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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