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New Contributor JImmy6166
New Contributor

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Thanks for responding in the thread Dan.

 

I appreciate that you acknowledge the difficulties experienced trying to sort out the porting.

 

I’ve sent you a private message and hoping you are able to work something out.

 

Kind regards

James

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Online Community Manager
Online Community Manager

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

I've just replied back to your private message @JImmy6166

 

We'll chat there. 

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New Contributor JImmy6166
New Contributor

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Awesome! 

 

All good. Thanks Dan.

 

Cheers

James

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New Contributor ThuT
New Contributor

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hi Dan,

 

Would I be able to get assistance with my case please? I’m also porting from Virgin to Optus. Have tried live chatting, phone calls and twitter support. Been told the issue is taken care of/request sent/wait 3-5 business days/issue escalated multiple, multiple times and number still not ported after 6 weeks.

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Moderator GuyCS
Moderator

Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hey @ThuT - not great to hear there's been that much of a delay with your port-in. Can you please shoot me a private message with the following info:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/Service/Order number:

 

We'll check it out.


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