Thanks for responding in the thread Dan.
I appreciate that you acknowledge the difficulties experienced trying to sort out the porting.
I’ve sent you a private message and hoping you are able to work something out.
I've just replied back to your private message @JImmy6166
We'll chat there.
Would I be able to get assistance with my case please? I’m also porting from Virgin to Optus. Have tried live chatting, phone calls and twitter support. Been told the issue is taken care of/request sent/wait 3-5 business days/issue escalated multiple, multiple times and number still not ported after 6 weeks.
Are you the primary account holder: Y/N
Date of birth:
We'll check it out.
Hi Optus Team.
Despite the fact this discussion thread was created nearly two years ago, I read it with interest as it appears I am experiencing similar problems. With the imminent closure of Virgin Mobile where I've been a happy customer for more than 10 years, I decided to switch over to Optus, thinking the process would be seamless. My request to port my number over to Optus was made online 4 days ago and still my order is pending as shown in the My Optus app and with my number now disconnected from Virgin so no phone service at this time.
I am very understanding of the current pandemic situation and the effect it is having on everything, including Optus's operations so I am being very patient.
I did attempt messaging Customer Service through the app who referred me onto the call centre where the rep told me there was a huge backlog of numbers to port but mine would be activated by early today; this hasn't happened.
I'm hopeful this will be sorted and without any further intervention but am a little concerned about the possibility of me needing to activate my sim in store, not an option for me as I am severely vision impaired. In the meantime, I hope and wait and look forward to a great Optus service.
Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts or orders here on our public forum.
You hit the nail on the head, due to COVID-19 impacts, ports across all carriers are delayed until normal business resumes.
If you’re still needing a hand, we recommend messaging us via the My Optus App again. The team is available 24/7 and are ready to assist customers as quickly as possible to give you another update.
I had the same situation a couple of years ago, finally after much talking with support, I went to a local Optus store and the techie guy in there had it all sorted out in 10 minutes, not the 3 weeks it had taken so far.
Hope this helps,