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COVID-19 impact to Yes Crowd & Contact Centres info here
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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Thanks for responding in the thread Dan.

 

I appreciate that you acknowledge the difficulties experienced trying to sort out the porting.

 

I’ve sent you a private message and hoping you are able to work something out.

 

Kind regards

James

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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

I've just replied back to your private message @JImmy6166

 

We'll chat there. 

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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Awesome! 

 

All good. Thanks Dan.

 

Cheers

James

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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hi Dan,

 

Would I be able to get assistance with my case please? I’m also porting from Virgin to Optus. Have tried live chatting, phone calls and twitter support. Been told the issue is taken care of/request sent/wait 3-5 business days/issue escalated multiple, multiple times and number still not ported after 6 weeks.

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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hey @ThuT - not great to hear there's been that much of a delay with your port-in. Can you please shoot me a private message with the following info:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/Service/Order number:

 

We'll check it out.


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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hi Optus Team.

 

Despite the fact this discussion thread was created nearly two years ago, I read it with interest as it appears I am experiencing similar problems. With the imminent closure of Virgin Mobile where I've been a happy customer for more than 10 years, I decided to switch over to Optus, thinking the process would be seamless. My request to port my number over to Optus was made online 4 days ago and still my order is pending as shown in the My Optus app and with my number now disconnected from Virgin so no phone service at this time.

 

I am very understanding of the current pandemic situation and the effect it is having on everything, including Optus's operations so I am being very patient.

 

I did attempt messaging Customer Service through the app who referred me onto the call centre where the rep told me there was a huge backlog of numbers to port but mine would be activated by early today; this hasn't happened.

 

I'm hopeful this will be sorted and without any further intervention but am a little concerned about the possibility of me needing to activate my sim in store, not an option for me as I am severely vision impaired. In the meantime, I hope and wait and look forward to a great Optus service.

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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hi ben1979,

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts or orders here on our public forum.

You hit the nail on the head, due to COVID-19 impacts, ports across all carriers are delayed until normal business resumes.

If you’re still needing a hand, we recommend messaging us via the My Optus App again. The team is available 24/7 and are ready to assist customers as quickly as possible to give you another update.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Porting number from Virgin (taking way to long and consultants giving different timeframes)

Hi Guys,

 

I had the same situation a couple of years ago, finally after much talking with support, I went to a local Optus store and the techie guy in there had it all sorted out in 10 minutes, not the 3 weeks it had taken so far.

 

Hope this helps,

Andrew

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