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kth137
New Contributor
New Contributor

Porting from Virgin

Given Optus's decision to end Virgin mobile in Australia I requested a port over.

 

The port has failed, IT are working on it. It's been 2 weeks without my number.

 

Any one experienced the same?

 

5 Replies
Dan_C
Retired Employee
Retired Employee

Re: Porting from Virgin

@kth137, my team has raised two IT cases at the highest severity level. These cases are being actioned within 24-48 hours. 


Can you send us a private message with your details? 

Are you the primary account holder: Y/N

Your full name:

DOB:

Mobile number:

 

http://yesopt.us/pmdan

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Steve70
Occasional Contributor
Occasional Contributor

Re: Porting from Virgin

I’m in the same situation. I’ve contacted Optus 8 times and it was escalated to IT. Still waiting after 13 days 

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Shauna
RetiredModerator
RetiredModerator

Re: Porting from Virgin

Hey @Steve70 - I've responded to your other post. Shauna


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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TLT
New Contributor
New Contributor

Re: Porting from Virgin

same thing here.

I got disconnected from Virgin mobile 3 weeks ago and the issue only got escalated to IT last week and no news since.

Lodged a complaint 2 days ago but they don't seem to bother to call back at all. 

 

According to their website:

WHAT WE DO IF YOU WANT YOUR COMPLAINT INVESTIGATED FURTHER

If our consultants or managers are not able to resolve your concerns, we will refer your complaint to our Customer Relations Group. We will provide you with a complaint reference number and within 48 hours your complaint will be allocated to a dedicated Customer Relations Case Manager. Your Case Manager will provide you with their direct contact details.

 

 

 

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Dan_C
Retired Employee
Retired Employee

Re: Porting from Virgin

Hi @TLT, you're welcome to send us a private message with your order details.

You can send through to → http://yesopt.us/pmdan.

 

I need your full name, DOB and the mobile number you're bringing across to Optus. 

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