Given Optus's decision to end Virgin mobile in Australia I requested a port over.
The port has failed, IT are working on it. It's been 2 weeks without my number.
Any one experienced the same?
@kth137, my team has raised two IT cases at the highest severity level. These cases are being actioned within 24-48 hours.
Can you send us a private message with your details?
Are you the primary account holder: Y/N
Your full name:
Hey @Steve70 - I've responded to your other post. Shauna
same thing here.
I got disconnected from Virgin mobile 3 weeks ago and the issue only got escalated to IT last week and no news since.
Lodged a complaint 2 days ago but they don't seem to bother to call back at all.
According to their website:
WHAT WE DO IF YOU WANT YOUR COMPLAINT INVESTIGATED FURTHER
If our consultants or managers are not able to resolve your concerns, we will refer your complaint to our Customer Relations Group. We will provide you with a complaint reference number and within 48 hours your complaint will be allocated to a dedicated Customer Relations Case Manager. Your Case Manager will provide you with their direct contact details.
Hi @TLT, you're welcome to send us a private message with your order details.
You can send through to → http://yesopt.us/pmdan.
I need your full name, DOB and the mobile number you're bringing across to Optus.