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2018-10-10 01:24 PM
My new phone has arrived & waiting for me to pick it up this afternoon, but after reading all the toubles with people trying to port their number from Virgin to Optus I am wondering would it be best to go into on Optus store this afternoon & have them try to do it instore or trust the person I get on the other end of the chat/phone to npt leave me without service for days on end??
2018-10-10 10:30 PM
Good luck with that.. I've been to the store, and I've tried chat. Nothing works, my phone is now off the network and no one seems to be able to help.
2018-10-11 08:53 AM
I decided to just do it over the phone, that was 4pm yesterday, its now 9am & no service. I have a horrible feeling I will be going down the same path as everyone else. I have kids away at camp for school holidays & this is the only contact number they have.
I am really hoping it doesnt drag out for days/weeks on end.
2018-10-11 09:14 AM
Similar story for me - this is my business phone and now nobody can contact me.
I assume Optus has started charging me for use of this phone too!
I foudn a nice lady on chat last night who said she will get the Port-In guys to ring me in the morning.
I'm skeptical but hopeful.
Terrible terribel service.
2018-10-11 09:19 AM
I cant believe they have this much trouble porting numbers over, I went from Telstra to Virgin & it was all done in less than 1hr... I don't understand how it takes so long? And how they can continue to say they can do it, when clearly there are massive issues with it??
2018-10-11 12:22 PM
AND.... the run around begins. Just got off chat again, "Your sim isn't activated thats why you have no service" thanks so much I had no idea that was the reason I wanted to know why it hadn;t been activated yet!!!!!!
Told they couldn't contact the team to find out why as they are dealing with an outage... contact them again in a few hours!!!!
2018-10-11 12:45 PM
Ugh having a similar problem with Virgin to Optus switch. Ours are activated but none of us can text. Keeps saying we have no credit but we are on unlimited plans. So frustrated right now!
2018-10-11 12:52 PM
@Katiejane I just replied on yours too... the forum is full of people with endless problems switching from virgin to optus.. and little to no answers on how to fix it...
So so frustrating
2018-10-12 07:34 AM
Hey @Katiejane - I can see Shauna has responded to your other thread advising the issue should be resolved. Please restart your handset if you're still experiencing issues.
Are you the primary account holder: Y/N
Date of birth:
Service number you're trying to port:
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2018-10-12 12:26 PM
Thank you for the offer of help.
I'm pleased to report that (almost) all of my issues are solved.
My SIM activated yesterday, but I couldn't send SMS messages. Today that works too.
All up I probably spent 4 or 5 hours chatting with support staff / bots and visiting stores to get this fixed.
Does Optus find that normal? It seems to be a common experience (although my first port went without a hitch).
Not a happy customer.