For 24/7 support message our team of experts via the My Optus app.
I rang optus and asked to activate my new sim and port my number from virgin. Its been 8 hours now and the phone still says sim not provisioned . Why is it taking so long.
Have to wait 24hrs.
Hey @stop59 - apologies for the delays in porting your service.
Can you please send us a PM confirming your mobile number, full name and DOB?
User | Count |
---|---|
14 | |
4 | |
4 | |
3 | |
3 |