Porting Phone Number from Virgin to Optus


Hi Dan_C,


I ported 2 x Virgin mobile numbers to Optus on 7th September 2018 at the Optus via online.


One ex Virgin mobile number has been ported successfully but the other Virgin mobile number is still not active & has not been ported successfully to Optus as yet.


The second phone number is apparently ‘stuck’ in transition. I have been provided with an IT case number 11809110944 & in the past 5 days I have had 5 optus reps from online chat/over the phone promised me to have this resolved "within 24-48 hours", but up until today I still have had no update & no resolution.


Can anyone please help me? I have been unable to use my ex virgin number for 7 days already, as Virgin has released the number already.

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