I am currently trying to resolve an issue I have in porting my number from Virgin Mobile to Optus. I was told this was a simple and stree free process however has turned out to be anything but.
I have followed all steps provided in paper and email.
I have been advised that my sim would be working within 4 hours of putting it in my phone.
Fastforward 24 hours and I still have no phone. To make matters even worse, the call centre support apparently do not work weekends - meaning I can not speak to anyone until tuesday (as it is a long weekend.)
This is my first interaction with Optus and am very concerned about the level of service. Before writing this I checked the forum for similar issues and how to resolve it. Turns out this appears to be a common issue.
I would never have come to Optus and would reccomend anyone else consider this before they decide to move thier phone accross also.
I still have no phone (whilst paying for both my Optus and Virgin plan).
Completely unnaceptable and very unprofessional.
Thank you for raising this issue.
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If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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