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Coups
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Ported Number from Virginmobile, 3 days with no connection by Optus

Number port d from virgin mobile 3 days ago, still no connection. Wife and kids need to be connected. Seriously even the app doesn’t work.
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Jamdrops27
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New Contributor

Re: Ported Number from Virginmobile, 3 days with no connection by Optus

I’m having a similar issue. I got an email asking if I requested a port out which of course I didn’t and later that night my phone service cut out and now I’m stuck on SOS only and can’t use the app or anything. But I haven’t received anything saying which service it may have been ported to and I really need my phone at this point in time to.
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Dan_C
Retired Employee
Retired Employee

Re: Ported Number from Virginmobile, 3 days with no connection by Optus

Hey @Jamdrops27, @Coups

We have an escalation point for these sorts of urgent enquiries. We'll need you to message our Social Media service team on Facebook or Twitter.

Please mention that you were sent here by DAN_C - that way, they'll be able to filter through all of the messages they're receiving. 

They'll ask you to complete an ID form and they'll take it from there. 

Completely understand that a working service is crucial right now.  If you guys do run into any issues, please post back here. We'll do what we can. 

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Dan_C
Retired Employee
Retired Employee

Re: Ported Number from Virginmobile, 3 days with no connection by Optus

For anyone considering porting their number to Optus from today, I highly advise against placing an order. Our mobile activation team including our Fixed porting team have been severely impacted.

You do not want to risk being without a service right now.
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Coups
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Re: Ported Number from Virginmobile, 3 days with no connection by Optus

Hi Dan_C thanks for the contact on facebook or twitter, i don't have either of these services

 

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Dan_C
Retired Employee
Retired Employee

Re: Ported Number from Virginmobile, 3 days with no connection by Optus

 Hi @Coups


Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries. 


Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you. 

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Dan_C
Retired Employee
Retired Employee

Re: Ported Number from Virginmobile, 3 days with no connection by Optus

Ah, that makes thing a little more difficult.


 Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:


· Desktop users (follow the steps listed under, “How to message us.”

· Mobile users


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