Please mention that you were sent here by DAN_C - that way, they'll be able to filter through all of the messages they're receiving.
They'll ask you to complete an ID form and they'll take it from there.
Completely understand that a working service is crucial right now. If you guys do run into any issues, please post back here. We'll do what we can.
Can I suggest messaging us on Social Media, either Facebook or Twitter? If you mention that you were sent there by DAN_C, I'll give the guys a heads up. They do have a point of escalation for any urgent activation/porting enquiries.
Our main priority right now is to ensure that all of our customers have a working service. I can't promise that you'll get an instant reply, but they will definitely get back to you.
Ah, that makes thing a little more difficult.
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts:
· Desktop users (follow the steps listed under, “How to message us.”