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2019-05-01 06:19 PM
Mobile issue – No incoming Optus Calls – Telstra SIM still working – NOT IMPRESSED
Porting Telstra to Optus --> Telstra SIM is working but no incoming calls from the Optus network including customer service.
24/04 – Contracted online
26/04 – Went to Optus store to get SIM (originally never sent). Both SIM cards working with the same number. Optus calls going to Optus SIM, other networks to Telstra SIM.
27/04 – 1.5 hours on a phone – spoke to 5 people (telling the same story over and over) since every time I was placed on hold I got transferred to a new consultant.
30/04 – New service order placed by call centre since original was not processed properly. Optus SIM goes dead. NO INCOMING calls from OPTUS – “Number disconnected”.
31/04 – Still no incoming calls from Optus. Call up again – will take 2 – 3 days to fix. Unacceptable. Don’t know what to do!
2019-05-02 04:33 PM
This is not something that we can assist with here on the forum.
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2019-05-02 04:59 PM
Thank you. Lodged complaint with TIO.