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Port error Telstra to Optus can't receive calls from Optus mobiles on Telstra SIM

Konstantin

Mobile issue – No incoming Optus Calls – Telstra SIM still working – NOT IMPRESSED

Porting Telstra to Optus --> Telstra SIM is working but no incoming calls from the Optus network including customer service.

History:

24/04 – Contracted online

26/04 – Went to Optus store to get SIM (originally never sent). Both SIM cards working with the same number. Optus calls going to Optus SIM, other networks to Telstra SIM.

27/04 – 1.5 hours on a phone – spoke to 5 people (telling the same story over and over) since every time I was placed on hold I got transferred to a new consultant.

30/04 – New service order placed by call centre since original was not processed properly. Optus SIM goes dead. NO INCOMING calls from OPTUS – “Number disconnected”.

31/04 – Still no incoming calls from Optus. Call up again – will take 2 – 3 days to fix. Unacceptable. Don’t know what to do!

Re: Port error Telstra to Optus can't receive calls from Optus mobiles on Telstra SIM

Ray_YC

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.  


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Re: Port error Telstra to Optus can't receive calls from Optus mobiles on Telstra SIM

Konstantin

Thank you. Lodged complaint with TIO. 

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