I have been trying to get my number ported into Optus for the last 2-3 weeks. I keep getting told, the request is in pending status and it will be fixed shortly.
It's been 2 weeks and the response is the same. I have spoken to supervisors who have given me mixed messages and the promise of the issue being fixed today is still to be fulfilled. I tried the chat a number of times and keep getting the same response. When I mentioned the Ombudsman, the chat was disconnected. It good i have a copy of the chat. I am travelling overseas for a month and need this issue resolved asap.
How do I get this resolved, I have run out of all options.
Not the greatest start @Chris_aus
Did we give you any sort of indication as to why the port hasn't gone through (other than it's in, 'pending status')?
- Is it a system issue that's resulted in the order becoming stuck?
- Was there a mismatch between any of the details you've provided us with, and the details held by the losing provider?
Have you lost service with the old provider, or are you still up and running?
I sit right by the guys, I'm happy to give them a heads up.
If they're unable to work out why the port isn't progressing, I'll go in and take a look.