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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor Chris_aus
Occasional Contributor

Port In Issues

Hi,

I have been trying to get my number ported into Optus for the last 2-3 weeks. I keep getting told, the request is in pending status and it will be fixed shortly.

 

It's been 2 weeks and the response is the same. I have spoken to supervisors who have given me mixed messages and the promise of the issue being fixed today is still to be fulfilled. I tried the chat a number of times and keep getting the same response. When I mentioned the Ombudsman, the chat was disconnected. It good i have a copy of the chat. I am travelling overseas for a month and need this issue resolved asap.

How do I get this resolved, I have run out of all options.

 

Chris

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Online Community Manager
Online Community Manager

Re: Port In Issues

Not the greatest start @Chris_aus 

Did we give you any sort of indication as to why the port hasn't gone through (other than it's in, 'pending status')?

- Is it a system issue that's resulted in the order becoming stuck? 

- Was there a mismatch between any of the details you've provided us with, and the details held by the losing provider? 

Have you lost service with the old provider, or are you still up and running?

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Occasional Contributor Chris_aus
Occasional Contributor

Re: Port In Issues

I was told it was stuck and now has stayed that way since two weeks now

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Occasional Contributor Chris_aus
Occasional Contributor

Re: Port In Issues

@Dan_C @Also  yeah I am still up and running but will ne travelling overseas for a month this Frida

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Online Community Manager
Online Community Manager

Re: Port In Issues

Ah, right.

We can't access the account from our end; however, I'd suggest jumping reaching out to our Social Media service team. You can find them on Facebook or Twitter.

I sit right by the guys, I'm happy to give them a heads up.

If they're unable to work out why the port isn't progressing, I'll go in and take a look. 

 

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor Chris_aus
Occasional Contributor

Re: Port In Issues

I have sent them a message on Facebook messenger

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Occasional Contributor Chris_aus
Occasional Contributor

Re: Port In Issues

@Dan_C @They dont seem to be active

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Occasional Contributor Chris_aus
Occasional Contributor

Re: Port In Issues

@Dan_C any luck with my issue?

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