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Hi @droyed, apologies in regards to your experience via our messaging service. We can definitely look into the discount and the bill for you. However since this is a public forum we can`t access customers account details here. As such your best to contact us via Social media by sending a → private message to Optus on Facebook or a → direct message on Twitter with the details for further assistance.
I have already tried to reach Optus via Facebook posts and direct messages. The story there is the SAME. I had to wait a long time to get any response. After much effort, I was told on Facebook messenger to go to a store.
I went to a store yesterday and waited for 2 hours just to be told that they couldn't serve me and that I had to come back the next day (which is today). This is ridiculous.
Do I make you wait for three days, hours wasted trying to get customer care support, and then wait in-store....just so that you can get payment from me?? No, right? Then how can you make a customer wait that long without any resolution??
I'm now going to the store (right now) in a last effort to see if this can be rectified.
If not, then I will not only cancel my service with you, but I will also lodge a complaint with Consumer Affairs.
TREAT YOUR CUSTOMERS HOW YOU WANT TO BE TREATED!
Hi @droyed it's certainly disappointing to hear that we've left you feeling this way. This is not the level of service which we intend to provide you with. As we're always looking to improve our service, I'll be sure to pass this onto our relevant teams to review.
As we'd require your account details, I'm afraid that we're limited in what we can assist you with via this forum. Moving forward, you'll need to message us via Facebook or Twitter for further assistance.
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