Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
However Optus have a hardship department and they are happy to talk and perhaps work out something.
Note that cancelling the plan itself is likely to incur some costs. Also if your handset costs are being subsidised by Optus then the any remaining handset cost will be billed in full.
Hi there, @guacamolly30.
If you're looking to pay-off your handset, typically repayment fees can be spread out over three installments. Alternatively, you can discuss any potential payment plans with our Financial Services team on 1300308839.