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New Contributor Malia95
New Contributor

Phone number

Hi,

 

I lost my iPhone which had my optus sim card in it a while ago and I bought a new phone with Vodafone but now I would like to come back to Optus.

 

I was wondering if there any way I could get my old number back? When I call the number, it says that it is not accepting incoming calls so I'm just assuming I could get it back. I've tried replacing the sim online but that's no help as I didn't link the number to an account.

 

I really don't want a new number as its still connected to some of my online accounts that I've recently recovered and can only get into a couple of them when a message is sent to my old optus number.

 

Please help!

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4 Replies
Crowd Champion Davelew
Crowd Champion

Re: Phone number

Hi

 

Unless it was within the last 6 months since your Optus SIM service was renewed I would think it extremel unlikely.

The only thing you can do is to contact Optus by phone or online chat.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Moderator Casey_
Moderator

Re: Phone number

Hey @Malia95, if you haven't recharged the service in over 6 months then the number would have expired. Happy to check on the status for you if you can send us a PM with the mobile number, your full name and DOB? 

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New Contributor Malia95
New Contributor

Re: Phone number

Hi, will message you soon.

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Online Community Manager
Online Community Manager

Re: Phone number

We've just replied back to your PM @Malia95, we'll chat there. 

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