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Huei
Occasional Contributor
Occasional Contributor

Phone not activated

Inserted new SIM card. Turned on and off phone for 4 hours as per instructions. Not activated at all.

(I'm porting from Virgin)

Please help....

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13 Replies
pwright
Regular Contributor
Regular Contributor

Re: Phone not activated

Because its not a port, its a internal Optus Transfer from Virgin to Optus (same network), it can take up to 48 Hours for someone back of house to manually make the change.  If you need to follow up, I'd suggest using live chat at http://yesopt.us/chat2us

Steve70
Occasional Contributor
Occasional Contributor

Re: Phone not activated

I’ve been waiting 13 days. I’ve contacted optus 8 times. It was escalated to IT. Still doesn’t work.

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Dan_C
Retired Employee
Retired Employee

Re: Phone not activated

Hi @Huei, can I get you to send us a private message with your order details?

I need your full name, DOB and the mobile number you're porting into Optus. 

 

We'll try and get this one actioned for you ASAP.

 

@Steve70, I've sent you a private message. Feel free to chat with us there

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Nicic
New Contributor
New Contributor

Re: Phone not activated

Hi,

 

I have the same issue as you, just wondered if you had any service yet?

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Steve70
Occasional Contributor
Occasional Contributor

Re: Phone not activated

Still not working. 2 weeks now and now Optus aren’t even giving me timeframes for it to be resolved. I’m pretty disappointing. 

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Steve70
Occasional Contributor
Occasional Contributor

Re: Phone not activated

Disappointed 

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Nicic
New Contributor
New Contributor

Re: Phone not activated

I've just spoken with tech support and raised the point, when the company knew there was an issue porting from Virgin to Optus, they are still allowing customers to do this online! Surely this is just compounding the issue.

 

I've lodged a complaint and someone is calling me on Monday morning.

Steve70
Occasional Contributor
Occasional Contributor

Re: Phone not activated

Yeah- I agree. 

Im wondering if I should just ask for a new number since porting the old number seems such a challenge. 

Huei
Occasional Contributor
Occasional Contributor

Re: Phone not activated

Thank you. It got activated after more than 48 hours. Not 24 hours as told by the Optus Support team.

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