Because its not a port, its a internal Optus Transfer from Virgin to Optus (same network), it can take up to 48 Hours for someone back of house to manually make the change. If you need to follow up, I'd suggest using live chat at http://yesopt.us/chat2us
Hi @Huei, can I get you to send us a private message with your order details?
I need your full name, DOB and the mobile number you're porting into Optus.
We'll try and get this one actioned for you ASAP.
@Steve70, I've sent you a private message. Feel free to chat with us there.
I've just spoken with tech support and raised the point, when the company knew there was an issue porting from Virgin to Optus, they are still allowing customers to do this online! Surely this is just compounding the issue.
I've lodged a complaint and someone is calling me on Monday morning.