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New Contributor SA1
New Contributor

Phone delivered to wrong address

Ordered a new phone with my current address - optus was smart enough to send that to my old address

 

- requested multiple times to remove that address prior to that order

- order details email contained alterntae address ( checked my order, didnt provided that address), called optus and they said I should not worry about that

- called optus after 3 business days - guess what, phone sent to wrong address, have to wait more 5-7 business days for them to resolve the issue. 

-Alternatively, had issues with broadband, I was told technician will call/visit my place, been more than a week past their provided time. I think traffic in Sydney is so bad it takes them literally more than a week to travel next to their HQ. 

 

Thinking of cancelling all of my phone and broadband services. 

 

1 Reply
Online Community Manager
Online Community Manager

Re: Phone delivered to wrong address

Doesn't sound great @SA1, I'm sorry for the experience you've had.


I might be able to help with the broadband issues. When you get the chance, drop us a private message.


We'll need your full name, DOB and account number. 

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