I'm having a problem with my phone where all the phone calls that I receive goes straight to voicemail. I configured the phone correctly, there's no auto-forward or auto response one (Galaxy Note 9). It started when I moved from my iPhone to the Galaxy Note 9.
I spent some time in a live chat with an optus support person that asked me to do some things (like using the code ##21#) and remove and re-insert the sim card, but none of these things worked and I still can't get phone calls. Internet, Whatsapp calls, skype, etc, works fine.
Could you guys help me here?
Most likely a long shot on my part but have you checked your do not disturb settings.
Thanks for the answer Dave, but that's not the case. "Do not disturb" is turned off. Also I tried all the different configurations (with sound (ring), vibration only, silent) and none of them works.
Hey @rtcunha - Have you tried putting the SIM in another device to see if calls can be received? I would also advise visiting your local Yes Optus store for a SIM replacement. Or if you can send through a PM with your account details - full name, date of birth and mobile number, we can take a closer look into this for you.
I had someone from Optus looking my case, and after some config changes, it started working back again. Interesting that after the change, it didn't start working straight forward, took a few days for me to realized that it was fine.
Good luck with your case! Ask for a case manager to look directly in what is happening.