@rdzudzar Yes Crowd is a Public Forum and not a direct support point for Optus.
Note: Yes Crowd cannot access or view customer accounts/orders.
Please don't post personal info.
First thing to do is edit your post and remove your phone number as it is a Security risk.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
@rdzudzar Optus Live chat was cancelled months ago, was replaced it with the messaging service.
You need to post specific information on what the problem is.