Phone Delivery



I have ordered a phone and a new plan to be delivered. Is it normal for both the sim card and phone to be delivered in separate packages? I picked up only the sim card yesturday at the post office but was expecting it to be with the phone. Additionally, in 'My Orders' the SIM order has been marked completed meaning it has been delivered as well as my phone yet in fact it hasn't. This is an error, could someone explain?

Many thanks.

Re: Phone Delivery


Hi @ yesKenj - Normally a handset and SIM are delivered together or only the handset is delivered if in case the order is a re-contract.  Now for us to check your order please PM us here your mobile number, full name and date of birth. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
106 Kudos
85 Kudos
76 Kudos
74 Kudos
71 Kudos