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Bea123
New Contributor
New Contributor

Phone Bill

Yesterday morning I made the mistake of paying an old phone bill thinking it was a new one. Assuming it would just pay off the next bill I left it. However I was email a new phone bill (for the month I thought the payment would roll over to). What do I do?
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Vin_YC
Moderator
Moderator

Re: Phone Bill

Don't stress, @Bea123.  The credit from the old account can be transferred to the new account.


My apologies, as we’re unable to look into account details on Yes Crowd, we recommend messaging us via the My Optus app: https://app.optus.com.au/msg-us?tags=OCAYCMSG. 


Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.


If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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element
New Contributor
New Contributor

Re: Phone Bill

how come my account is $30 cheaper
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Casey_YC
Moderator
Moderator

Re: Phone Bill

Hi @element


Thank you for raising this here

.
Please note that we’re unable to look into account details on Yes Crowd.


If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.