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New Contributor
New Contributor

Payment error - online sales

Hi, trying to purchase a prepaid handset and plan for my mother and keep getting the following message "Oh no there was an error processing your payment please contact 1800 780 182". This message is displayed after choosing any payment method. Can anyone suggest why please. Thanks.
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New Contributor
New Contributor

Re: Payment error - online sales

Having the same problem here when trying to buy a prepaid sim - seems like something is broken at Optus's end.

Retired Employee
Retired Employee

Re: Payment error - online sales

I've been able replicate the issue on my end. 

I've sent out a couple of emails to let the relevant teams know. 

Once I have an update, I'll let you guys know. 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy