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New Contributor
New Contributor

Paying and advising of payment when mobile service is cut.

Hi,

 My daughter has had her service disconnected due to not making a payment. Can you ring a number to advice of a Bpay payment to have service restored from the same phone that is disconnected?

My understanding was that even though a service was cut you could still ring your provider from the same phone to make or advise of a payment. 

If not, how can she advise of a Bpay payment to have service restored?

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Esteemed Contributor
Esteemed Contributor

Re: Paying and advising of payment when mobile service is cut.

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Moderator
Moderator

Re: Paying and advising of payment when mobile service is cut.

Hi @ Ronnie62 - You can certainly report the payment from My Optus App or Text the word Menu to 9999 > Follow the prompts (available from restricted services). 


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