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2018-11-07 04:30 PM
My daughter has had her service disconnected due to not making a payment. Can you ring a number to advice of a Bpay payment to have service restored from the same phone that is disconnected?
My understanding was that even though a service was cut you could still ring your provider from the same phone to make or advise of a payment.
If not, how can she advise of a Bpay payment to have service restored?
2018-11-07 04:39 PM
Maybe the link below will help?
2018-11-09 05:28 AM
Hi @ Ronnie62 - You can certainly report the payment from My Optus App or Text the word Menu to 9999 > Follow the prompts (available from restricted services).
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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