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New Contributor
New Contributor

Past Incoming Call Retrieval

I need access to a list of incoming calls over the last few years to prove a certain number has called me at inappropriate times of the night. Optus are saying it's not possible to provide this for privacy reasons. I did not accept that answer and then was told that they would see what other options there were. I was then told my lawyer could call and that I could be present during the phone call. I then argued that that would cost me a lot of money and refused to accept that answer. So then I was told it would be possible and I was asked what dates I needed the phone calls from. Is this normal practice?

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Esteemed Contributor
Esteemed Contributor

Re: Past Incoming Call Retrieval

Have a look at the response from Ray on the post below.

https://yescrowd.optus.com.au/t5/Mobile/Legal-team/td-p/573109 

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