As per the Bold Red Text at top of the page.
Note: This is a public online forum.
Yes Crowd cannot access or view customer accounts/orders.
Please don't post your personal details.
I suggest you edit your post to hide your phone number.
If you have another device you could try messaging Optus via the My Optus App, Facebook or Instagram.
If you are going shopping pop into the Optus Store they should be able to help.