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PPACT-SIMVAL-0008

dragon2910

i was given a $50 prepaid sim for xmas and when i try to activate it get this ppact-simval-0008 error message. why is this and do i need to return the sim for a new one

Re: PPACT-SIMVAL-0008

petergdownload

Any Optus store can swap over a SIM on the spot. If you don't get an answer suggest you pop into one.

 

Peter Gillespie

Re: PPACT-SIMVAL-0008

Dan_C

@dragon2910

 

PACT-SIMVAL-0008: The SIM number entered is unavailable, please check if you've correctly entered the SIM number and try again. 

 

Was that given to you a gift? Do you have the receipt for the purchase? I'd check a couple of things.


Each SIM has an expiry date, after which it can no longer be activated. Check the packaging to confirm whether the SIM is still current. 

 

If that's okay, you'll need to request a replacement SIM. As long as you have a receipt/proof of purchase - you should be fine. 


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Re: PPACT-SIMVAL-0008

dragon2910

i have looked at the expiry date and it is good until july 2019. i have entered the numbers correctly. i did it several times to make sure. and seeing it was a gift i dont have the receipt and the person who gave it too me didnt  think they would need tokeep it for a sim card..... it is appearing as though i am up the creek

Re: PPACT-SIMVAL-0008

[ Edited ]
petergdownload

Or you could pop into an Optus store and see what they say?

 

FWIW Optus like all companies have a legal requirement to provide goods of merchantable quality (i.e. fit for use). You are not required to keep a reciept. OPtus should be able to easily verify the SIM has not been activated / used.

 

Peter Gillespie

Re: PPACT-SIMVAL-0008

Dan_C

If the SIM is current and it's not showing as having been activated previously, it's definitely worthwhile popping into the store.

 

I'd even reach out to our Live Chat team,

 

Explain the situation and they'll attempt to activate the SIM from the back-end.

 

If worse comes to worst ,you can purchase a $2.00 prepaid SIM. We can then go in and manually apply the 50Gb of prepaid data. 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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