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Sahar82
New Contributor
New Contributor

PAID BILL - PHONE DISCONNETED!!

Dear Optus, 

Thank you so much for disconnecting my phone - when I paid close to $300 on my bill a few weeks back. As much as I would love to be able to call your friendly customer support team - I unfortunately can't because my phone is SOS now. 

If anyone else that is apart of this lovely organisation can assist it would be very much appreciated. 

Thanks, 

 

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Rob_YC
Moderator
Moderator

Re: PAID BILL - PHONE DISCONNETED!!

Hey @Sahar82. Thank you for raising this issue. Sorry to hear this has happened to you. Please note that we’re unable to look into account details on Yes Crowd. We recommend raising this with us via the My Optus App . Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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