Thank you so much for disconnecting my phone - when I paid close to $300 on my bill a few weeks back. As much as I would love to be able to call your friendly customer support team - I unfortunately can't because my phone is SOS now.
If anyone else that is apart of this lovely organisation can assist it would be very much appreciated.
Hey @Sahar82. Thank you for raising this issue. Sorry to hear this has happened to you. Please note that we’re unable to look into account details on Yes Crowd. We recommend raising this with us via the My Optus App . Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.