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2018-12-26 11:15 PM
I got my bill on a new iphone xs 64gb model on the promo plan of $106.25 pm. However, I'm getting charged $125 per month. I've seen the community managers on here often look at transcripts and help out. I contacted billing and they said I would not get a credit for the larger bill. I'm wondering also if anyone else has had this problem?
2018-12-27 02:16 AM
They would have informed you why you aren’t getting the credit, they’d say why...
Is the $108 a student offer or something like that?
also, www.optus.com.au/complaints will be your next step.