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COVID-19 impact to Optus Call Centres info here
Occasional Contributor
Occasional Contributor


Hi. My mother’s monthly post paid bill is an extra $10. She is on a deal where she gets 25% off, and this has happened numerous times with this same plan. 

I have authorisation to speak of this account. 

Please message me. 


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Respected Contributor
Respected Contributor

Re: Overcharged

You're best off contacting Live Chat for this one. This forum is set up for customers to help customers but this one requires a staff member

I do not represent Optus. The views, opinions and advice expressed in my posts are my own