Just a heads up Pipsta123 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
Note that it can take the second or third bill for discounts to apply.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
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