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Pipsta123
New Contributor
New Contributor

Overcharge on recent bill no Discount applied

Please check my recent bill. No discount was allowed on my mobile  Acc # hidden

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Ray_YC
Online Community Manager
Online Community Manager

Re: Overcharge on recent Bill no Discount on *hidden*

Just a heads up Pipsta123 as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

Note that it can take the second or third bill for discounts to apply.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

We have hidden your personal information on our online public forum. We take your privacy very seriously. If you have any questions about this, please feel free to refer to the Community Guidelines. Thank you!

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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