cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Nothere8
New Contributor

Over charged

So usually my bills are around $84 and when I went overseas it went up to $89 which I thought was because I made a late payment back in June, but every month since then it has been $89 even tho I've paid on time at least a week before the due date. Now for some reason it's gone up to $99. I am very confused as to how this is happening as I am living overseas and HAVEN'T USED MY SIM CARD IN 3 MONTHS...I have very limited access to internet and phone calls where I am. So if someone could explain what is going on and why my bill is increasing when I've made all the payments before the due date?????

0 Kudos
Reply
2 Replies
Esteemed Contributor
Esteemed Contributor

Re: Over charged

Its possible you've been signed up for a Premium SMS scam?

 

You should be able to view your bill online in MY ACCOUNT and it will itemise whatever you are being charged for.

 

Regards

 

Peter Gillespie

0 Kudos
Reply
Highlighted
RetiredModerator Nam_L
RetiredModerator

Re: Over charged

Morning Nothere8,

 

Thanks for getting in touch with us here. If you could please send us a PM confirming your mobile number, full name and DOB that'll be great.

 

Once received we'll be able to look into your invoices and go from there. 

 

Cheers,

0 Kudos
Reply
Top Contributors