So usually my bills are around $84 and when I went overseas it went up to $89 which I thought was because I made a late payment back in June, but every month since then it has been $89 even tho I've paid on time at least a week before the due date. Now for some reason it's gone up to $99. I am very confused as to how this is happening as I am living overseas and HAVEN'T USED MY SIM CARD IN 3 MONTHS...I have very limited access to internet and phone calls where I am. So if someone could explain what is going on and why my bill is increasing when I've made all the payments before the due date?????
Thanks for getting in touch with us here. If you could please send us a PM confirming your mobile number, full name and DOB that'll be great.
Once received we'll be able to look into your invoices and go from there.