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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Munted
New Contributor
New Contributor

Outgoing calls barred. Calt call optus. My optus app is broken.

Outgoing calls barred from a late payment. Cant call optus on 13 39 37 with call barring. (Why? any other phone provider you can do this no problem.) My optus app is broken and designed by monkeys. Ive never seen it work in years with optus dispite trying on multiple occasions to fix it. Same goes for the website. Clunky unresponsive and hard to navigate.
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Ray_YC
Online Community Manager
Online Community Manager

Re: Outgoing calls barred. Calt call optus. My optus app is broken.

Hi Munted,


From our help and support page: How to report a payment and restore your service:


SMS menu 9999


Mobile phone services can advise of payments by:

  1. Texting the word Menu to 9999
  2. You'll receive a reply with available options
  3. Reply with the option: Advise of recent payment
  4. You'll receive a confirmation message and any restrictions will automatically be removed
----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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