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Bellarina
Occasional Contributor
Occasional Contributor

Outbound International calls

May i ask a question. My question pertains to outbound calls to Greece. Everytime i call my dad's mobile number and my mobile number on his phone shows a different  number eveytime  however  does not show my real phone number as my dad is so confused. Why does this occurr evertime with multiple numbers on his caller id?

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5 Replies
markdennis
Super Contributor
Super Contributor

Re: Outbound International calls

you number wont normally show up, it might show up UNKNOWN or a Greece number depends on which network forwrad your call when it arrive in greece.

Bellarina
Occasional Contributor
Occasional Contributor

Re: Outbound International calls

Hi again.  Im sorry you didnt understand my question or read the last sntence 

 

My last sentence read " Why is this happening.

 

My number does not appear or nor does it say Uknown caller. It states random Australian numbers or numbers starting with *441235689546 or *44780763432 as example. Does not state a greek number at all. Youre saying a greek number appears when i call to greece on my dads caller id?? That does not make sence since im calling from Australia to Greece which means no greek number should appear on a caller id and my number as is should appear. 

My question was why when i from my australian optus number call Greece my optus number shows not my true phone number but constant random numbering starting with +44252673839?

 

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Dan_C
Retired Employee
Retired Employee

Re: Outbound International calls

Hi @Bellarina, I've done a bit of research on the topic and the best explanation I can find is the following: How old is the mobile number? In some cases Telcos can take a while to update their caller ID data base. That might explain why your number is coming through as unknown or a completely different number altogether. Are you able to try dialling 1832 or *32 before the phone number you want to call? Let us know if that comes through on your dads end us the correct number. 

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Bellarina
Occasional Contributor
Occasional Contributor

Re: Outbound International calls

Hi. My phone is new IPhone 7   Purchased twomonths ago. Yes i have tried that already

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Dan_C
Retired Employee
Retired Employee

Re: Outbound International calls

Ah that's frustrating. This one has me a bit stumped @Bellarina. I'll go ahead and email our Mobile Network interface management team and ask whether they can offer a bit of insight. I'll update this thread once more information comes my way. Are you able to send us a private message with your account details? We'll need your full name, DOB and mobile number. We'll try and figure this one out for you.

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