Something's has obviously gone wrong. Possibly you've somehow had the contract accidently cancelled which would make the remaining handset fees and cancellation fees come due at once. A single line item of "Service Fee" seems very strange.
You need to talk to Optus directly and find out exactly what is being billed for. Use LIVECHAT here on line and you should get an answer pretty quickly.
The 10% student discount should be easy to apply and Optus will probably apply the credit on the past four bills once they get themselves sorted (You're correct it really shouldn't be this hard to get a simple pormised discount applied to your account)
Thank you for the advice. But i have been talking with agent through live chat since 4 months. yet I get this kind of bill every month.
At this point no, i just want to pay my remaining amount and opt. out from Optus. here's the chat transcript from previous month.
I get the student discount hasn't been properly applied. IMO, It happens way too much at Optus - its either incompetence or a deliberate lack of process designed to make customers give up what was rightfully negotiated in shear frustration and lack of time to keep contesting. Never been able to work out which (or which is worse)
But I'd have though the $1000+ bill was more of an issue? Sounds like you have cancelled the contract and so the (full) handset fees and any early exit fees are being charged for.
haven't cancelled anything. Why would i cancel the ongoing plan without fully paying it. Let's assume that i have cancelled the plan which i have not. still the amount is way to more after paying the plan amount for months. The bill amount is more than that of the whole plan amount.
And few months ago some agent in the live chat told me that there has been some error in the system and they will set up a credit amount monthly so that there will be adjustment in the monthly bill. Since then it has been like 3 more months. And the isssue is unsolved with a higher bill amount this month.
Initially the extra bill i got was $113 then bill amount was increased to $151 for 2 months. and Finally they have managed to send me the bill of $1131 in a month. Also for the first extra bill of $131 i was not credited the extra amount i paid. I have no idea how billing system works in optus.
So it does sound like in the tinkering some customer service person has tripped something up.
I'm just guessing here. You'll need to head back to the source (LiveChat) and try find out what's gone wrong.
Also, I'd suggest starting your own thread asking for help, as no one see's older threads other than the people that posted in them originally.
and yes i had already started my own thread but as people seem to reply on popular post more often, i had posted many comments addressing my problem on many popular posts on yes crowd.