Welcome to Yes Crowd!
Hi and welcome to Yes Crowd, our online community where you can talk to Optus experts and fellow customers to get your questions answered.
At Yes Crowd you can get advice on Optus products and services, check out what other Optus customers are saying about a new phone, chat about your favourite show on Fetch or get the latest fixtures for your EPL team.
We want you to get the most out of your service with Optus and joining our community is a great way to do that. Here’s how you sign up to Yes Crowd:
You can also have a read of our handy blog which explains the different parts of Yes Crowd (the forum, blog and WIKI) and how to use them.
Meet the team
The Yes Crowd forum is monitored 24/7. There’s a team here who aim to review all forum posts within 48 hours and find an answer to any questions our community members haven’t been able to provide a solution to.
@AlistarS – Yes Crowd Manager
@Aman_YC - Yes Crowd Moderator
@Aron_YC - Yes Crowd Moderator
@Casey_YC - Yes Crowd Moderator
@George_YC - Yes Crowd Moderator
@Jack_YC - Yes Crowd Moderator
@Jono_YC - Yes Crowd Moderator
@Kartika - Yes Crowd Moderator
@Kyri_YC - Yes Crowd Moderator
@Nard_YC - Yes Crowd Moderator
@Ness_YC - Yes Crowd Moderator
@Rob_YC - Yes Crowd Moderator
@Sarah_YC - Yes Crowd Moderator
@Serena_YC - Yes Crowd Moderator
@Steven_YC - Yes Crowd Moderator
@Tina_YC - Yes Crowd Moderator
@Tuong_YC - Yes Crowd Moderator
@z_hook - Yes Crowd Moderator
Finally there are a few more things to note before you go ahead and join the conversation on Yes Crowd. Here are the guidelines outlining our Do’s and Don’ts:
Keep in mind
Your comments on Yes Crowd may be reviewed by a moderator and edited or hidden if they don’t comply with our guidelines. The moderation team reserve the right to delete or edit if we determine that a post is inappropriate or breaks any of the rules.
If we observe any users breaching any of the above guidelines, we reserve the right to warn users where repeated warnings may result in a ban, or in more serious cases, an instant ban.
Our decisions are final.
We may reject posts that direct readers to third-party websites.
We will remove any content that may put us (or you) in legal jeopardy. This includes potentially defamatory comments about any company or person, or material posted in potential breach of copyright.
When you post on Yes Crowd you consent to Optus reproducing and publishing that content on the forum and other Optus websites, or in publications.
If you wish to reproduce an entire post, a picture or a logo, or if you are unsure about whether your proposed use is acceptable, please contact the Yes Crowd team via private message.
It’s all pretty simple. Keep it G Rated, help each other, and enjoy your time here!
The Yes Crowd team
>The Yes Crowd forum is monitored 24/7. There’s a team here who aim to review all forum posts within 48 hours and find an answer to any questions our community members haven’t been able to provide a solution to.
You actually need a way for regular members to flag a question which is crying out for medical help. The only way I can think of doing this currently, is to leave it with 0 answers next to it. This of course makes the question feel lonely.
You could report it as inappropriate. You can add in the message to the mod that it actually just needs help. If used judiciously that might work?
To answer your questions:
There are a few ways you can flag things with us but the best way is to @ one of the Yes Crowd team in the thread. @Dan_C and @Toomey are your go-to guys for any questions you can’t answer or for a post that needs urgent attention. If it's community-related (i.e. you notice a bug, incorrect info or broken link etc), tag our man @Ray_YC aka RayJ. If it’s a handset-related q (i.e. are you going to stock X phone?/when’s X phone going to be released?), feel free to tag me @LucyS. You can also report a post as @petergdownload suggested but the best way to get hold of us, is to @ us.
As for the SU program, please bear with us as there’s news coming very soon about this We know we’ve been AWOL but there’s some exciting stuff in the pipeline, promise!
Thanks @LucyS Correct, we will be making contact with the superusers soon, yay!
We included our names right here in the guidelines, so we can be alerted if that's ever required. You can PM the team too. No one single person is here for the 24/7 but we will try our hardest to be responsive.
I think someone else said the same thing 6 months ago when MiCCAS asked about the super user program in the community lounge. Disappointingly the community lounge has disappeared along with most of the super users. I am not fussed either way but it would have been nice to have been kept in the loop.
Hello all, I would just want to ask if any other person is having the same billing problem as mine.
I bought one samsung galaxy s8 on plan it was called $59 Samsung Galaxy S8 Promo Plus Plan on january 2018. As I am an University student i was eligible for 10% student discount.So, after applying the discount my bill should have been $53.10 per month. But I was started to be charged just 4 months ago before that i was only using sim only plan.
Now the problem is; I used to get $151 per month bill for about 3 months and then i had to talk to online agent and had to ask them to resolve my problem and would promise that this wont happen on next billing but still the same process continued for 3 months.
But , the current bill is $1131.Its too much to bear. who gets $1131 bill in a month? for $53.10 plan?For a single samsung galaxy s8 device.